Bondlly connects you with vetted companions for meaningful outings, travel, and personal support through safe bookings, contact tools, and 15 pages.

Safeguarding | Bondlyy

1. Informed consent

Every client (or their family member or referrer) is told in plain terms what Bondlyy is: a platonic companionship service. It is not dating, medical care, therapy or personal care.
Companions sign a written Companion Agreement, a platonic-only policy and a code of conduct before they can accept bookings.
Clients confirm their accessibility and communication needs at booking, and these are shared with their assigned companion so sessions are paced correctly.
Where a client may lack capacity to consent, bookings must be made by a family member, carer or referring organisation acting for them.

Application review: identity, right to work, experience and motivation assessed before anything else.
Photo ID verification, checked by our team against the submitted document.
DBS (Disclosure and Barring Service) check: enhanced where the role requires it, and every companion must either hold a current DBS or complete one before their first booking.
Two references, contacted directly.
Video interview with the Bondlyy team.
Compulsory training before activation: Safeguarding, GDPR and First Aid, each completed within three months of joining.

Companions check in and out of every appointment in the app, so both parties and admins know the session started and ended safely.
Optional live location sharing during travel companionship, visible only to the Bondlyy team for the duration of the session.
In-app messaging between client and companion runs only through confirmed, verified bookings, is monitored for safeguarding concerns and every message can be reported in one tap.
Companions are briefed on each client's mobility, confidence and communication needs before the first session via a structured session plan.

Anyone can raise a concern: through the in-app report button, the contact form, or by writing to us directly.
We acknowledge every complaint within 2 working days and aim to resolve within 10 working days.
Complaints about a companion's conduct trigger an immediate review of their account while the matter is investigated.
Outcomes and any sanction are recorded, and complainants are told what has happened.

Immediate harm or risk of harm: emergency services first. Our team supports the report and preserves all session records, messages and location data.
All incidents are logged in an incident register with dates, parties, actions taken and resolution.
A companion is suspended from accepting bookings pending investigation of any safeguarding incident.
Where a crime may have been committed, we assist the police and, where relevant, the DBS referral process.

Level 1: in-app report or complaint. Reviewed by the safeguarding lead within 2 working days.
Level 2: pattern of concerns, unresolved complaint or a vulnerable-person incident. Escalated to the safeguarding lead and, where the client was referred, to the referring organisation.
Level 3: suspected crime, serious harm or abuse. Escalated to the police and adult social care (or local authority safeguarding team), and to the DBS where a regulated person is involved.
Contact routes for all levels are listed on our contact page.